What we collect
I collect certain information or data about you when you use www.bodyharmoniesmassage.co.uk or contact me using the website forms.
- Questions, queries or feedback you leave, including your email address, if you contact me.
- Your email address and subscription preferences when you sign up to email alerts, and
- This information helps us to :
- send you newsletters from time to time if you have requested this information
- ensure that content from the site is presented in the most effective manner for you and for your device
- provide you with information, products or services that you request or which I feel may interest you, where you have consented to be contacted for such purposes
- carry out obligations arising from any contracts entered into between you and us
- allow you to participate in interactive features of the service, when you choose to do so and
- notify you about changes to the service.
- This information can be viewed by authorised people such as my web developers, suppliers and my VA to:
- improve the site by monitoring how you use it
- gather feedback to improve services, for example email alerts
- respond to any feedback you send.
Where your information is stored
Your information is stored, whenever possible, on secure servers in the European Economic Area (EEA) (except for data that is gathered when you sign up to our email alerts).
Some suppliers are based outside the EEA and therefore your information may be accessed outside the EEA. We have strict controls over how and why your information can be accessed.
When you sign up to our email alerts
I use Mailchimp and IMN (Neal’s Yard Remedies’ newsletter) for email alerts. Both store your data in the United States and are certified under the EU-US Privacy Shield framework. When you sign up to email alerts, you agree to your data being stored in this way.
As a subscriber to email alerts, I may contact you from time to time to ask for your feedback on how to improve the email alert service.
I will continue to send you email newsletters and alerts until you use the unsubscribe option on any email.
Keeping your information secure
I have procedures and security features in place to keep your information is secure once we receive it. This is detailed in our Data Protection and Security Policy.
Disclosing your information
You can find out what information is held about you. If you wish to exercise this right, please send your request to [email protected] If you’ve signed up for email alerts, you can unsubscribe or change your settings at any time.
Amanda Clegg T/A BodyHarmonies Massage & Aromatherapy is a sole trader, 5 Amberley Road, Milford, Surrey GU8 5ED
When you registered with me you will have completed a Client Registration Form. This includes such contact details that you give me, as well as personal information regarding your health and medical history. This is essential information required by my professional insurers, and ensures your wellbeing whilst you are my client. This form, and any subsequent notes I may make regarding your therapy treatment, is kept in paper format, in a secure place accessed only by me and my admin assistant, and is strictly confidential. No part of it is reproduced in any way, nor shared with 3rd parties. I am required by law to retain this information for as long as I am trading.
I will use your contact details to communicate with you about my services generally, as well as specifically about your appointments and treatment. You may unsubscribe from my newsletters (IMN and Mailchimp) at any time.
Where clients use my card payment system, this will issue you with an electronic receipt, but will not retain any details other than the amount transacted and the reference (‘test’ in this example), which it holds on file for my accounting purposes.
Where a card transaction is conducted directly to Neal’s Yard Remedies, either in person or over the phone, a paper receipt is issued, which also details your rights under the Direct Selling Association’s Code of Practice regarding your order.
TERMS OF WEBSITE USE
We allow access to our site on a temporary basis and we reserve the right to withdraw, restrict or change our site at any time and without notice. We will not be liable if for any reason our site is unavailable at any time or if the content is changed or out of date.
You must comply with the provisions of our Acceptable Use Policy when using our site.
It is your responsibility that anyone who accesses our site through your internet connection is aware of these terms and complies with them.
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not use any part of the materials on our site for commercial purposes without a licence from us or our licensors. You may not reproduce in any format (including on another website) any part of our site (including content, images, designs, look and feel) without our prior written consent.
If, in our opinion, you are in breach of these provisions, your right to use our site will cease immediately and you must either return or destroy (as required by us) any copies of the materials you have made.
RELIANCE ON INFORMATION AND LINKS
The contents of our site (including links to other sites and resources provided by third parties) are for information only, and we shall not be liable for any use of, or reliance on, such materials. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE
LINKING TO OUR SITE
You may link to our home page only if you have first obtained our written consent and provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.
The website from which you are linking must comply in all respects with our Acceptable Use Policy and must be owned by you.
You must not link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
If you wish to make any use of material on our site other than that set out above, please address your request to [email protected]
UPLOADING MATERIAL TO OUR SITE
When you upload material to our site, or make contact with other users of our site, you must comply with our Acceptable Use Policy. If you upload material in breach of our Acceptable Use Policy and we suffer loss as a result, you will reimburse us for such loss.
Any material you upload to our site will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose it to third parties. If any third party claims that any material posted or uploaded by you to our site violates their intellectual property rights, or their right to privacy, we have the right to disclose your identity to them.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.
We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our Acceptable Use Policy.
VIRUSES, HACKING AND OTHER OFFENCES
You must not misuse our site by knowingly introducing any material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By failing to comply with this provision, you would commit a criminal offence and your right to use our site will cease immediately and we will report your actions to the relevant authorities.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it (whether by us or a third party), including, without limitation any liability for:
loss of income or revenue;
loss of business;
loss of profits or contracts;
loss of anticipated savings;
loss of data;
loss of goodwill;
wasted management or office time; and
for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect any liability which cannot be excluded or limited under applicable law.
JURISDICTION AND APPLICABLE LAW
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site.